Routine consultations are made by appointment only these are available to book two weeks in advance. You can see the GP of your choice, subject to availability, the appointments are 10 minutes in duration and are available both morning and evening. Appointments are booked on a ‘first come first served basis’ and you may be asked to try again the following day for the doctor of your choice. These appointments can be booked by ringing the surgery on 01633 855808, presenting yourself at the reception desk or via the internet using the My Health On Line (MHOL) facility. To use MHOL you need to register, for more information on this please call at the surgery where a receptionist will be pleased to assist you.
We try to keep to the appointment time but there are occasions when patients take longer than their 10 minutes, please be tolerant as one day this may be the case for you
If you need to see the doctor urgently for an acute illness you will be offered an appointment with a GP or a trained minor illness Nurse on that day (you will not be able to choose which GP you see for these appointments). The receptionist will ask you the nature of your illness to enable the doctor to prioritise the problem. These appointments can be booked by telephoning the surgery between 08.00 and 10.00 a.m. each morning for a morning appointment and between 2.00 and 4.00 p.m. for the afternoon. (If you ring outside these hours you will be asked to ring back at the appropriate time) However, you must be prepared to wait as you are being fitted in as extras to our routine appointment.
PLEASE USE THE EMERGENCY APPOINTMENTS SENSIBLY, IF YOUR ILLNESS IS CHRONIC AND ONGOING YOU WILL BE ASKED TO MAKE A ROUTINE APPOINTMENT. – You should also check with your local pharmacist to see if there are any over the counter medication that would be suitable for your complaint before you ring the surgery for an appointment.
PLEASE ENSURE THAT YOU ARE ON TIME FOR YOUR APPOINTMENT IF YOU ARE LATE YOU WILL BE ASKED TO RE-BOOK FOR ANOTHER DAY
If you no longer need a pre-booked appointment would you please ring the surgery to cancel so that the slot can be allocated to another patient.
You are now able to book appointments using My Health OnLine (MHOL). Patients must register at the practice before being able to use this service which is subject to an acceptable use policy - details are available from reception. At present, only GP appointments are available to be booked on line two weeks in advance and are subject to availability. Patients will be offered a maximum of four appointments per GP for morning and evening surgeries on a “first come first served” basis. You will also have the facility to review any previously booked appointments which will be notified to you as soon as you log into your MHOL account and this also gives you the opportunity to cancel any previously booked appointments.