HOW
DO I...
OBTAIN
TELEPHONE ADVICE?
Telephone advice calls are available throughout the day on a daily basis. Calls will be taken by the receptionist and logged onto our Call Assessment Board for the attention of the doctors. The calls will be reviewed by the next available doctor on a rota basis and patients will then be contacted as soon as possible, taking into account the demands of their surgery appointments.
HOW
DO I...
MAKE
AN APPOINTMENT?
Consultations are by APPOINTMENT ONLY. You are free to see the doctor of your choice subject to availability. If you are prepared to see any doctor, appointments are available within 24 hours. Emergency appointments are available on a daily basis. Appointments may be made at the reception desk or by telephoning Newport 855808. You will be offered the first available appointment.
You are now able to book appointments using My Health OnLine (MHOL). Patients must register at the practice before being able to use this service which is subject to an acceptable use policy - details are available from reception. At present, only GP appointments are available to be booked on line two weeks in advance and are subject to availability. Patients will be offered a maximum of four appointments per GP for morning and evening surgeries on a “first come first served” basis. You will also have the facility to review any previously booked appointments which will be notified to you as soon as you log into your MHOL account and this also gives you the opportunity to cancel any previously booked appointments.
We try to keep to appointment times but sometimes we are unavoidably delayed.
Please be patient if you are delayed - one day the patient requiring a longer consultation might be you!
EMERGENCIES
If you need to see a doctor urgently you will be offered
an appointment on the same day. The receptionist will ask the nature of the emergency to enable the doctor to prioritise the problem. On arrival at the surgery you MUST be
prepared to wait as you are being fitted in as an extra in addition to our booked
patients.
HOW
DO I...
OBTAIN A HOME VISIT?
These are by arrangement with the on-call doctor and should be requested
if possible before 10.30am. All home visit requests are entered onto a Call Assessment
sheet for the doctor to review at the end of morning surgery. Briefly state what
is wrong to the receptionist as this will enable the doctor to deal with the most
urgent cases first. Please note that home visits are very time consuming and our
initial response may involve a telephone call from the on-call doctor. Whenever
possible you should try to attend the surgery where there are more diagnostic
and treatment facilities available.
HOW
DO I...
OBTAIN
TEST RESULTS?
To obtain a result
of an investigation, please either make an appointment to see the doctor, call
at reception, or telephone (after 2.00pm daily).
HOW
DO I...
MAKE COMPLAINTS / SUGGESTIONS?
We are always trying to improve our services and welcome any constructive
suggestions which should be addressed, in writing, to our practice manager, Mrs
Janette Hill.
Our aim is to provide a good service to all our patients
and we hope that working together we can achieve that goal. If, however, you
are unhappy with any aspect of our service, we do offer an in-house complaints
procedure and we would ask that you again address, in writing, details of your
complaint to our practice manager.
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